At Outshine Adventure, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, inquire about our services, book trips, or interact with us in any way. We operate as a Nepal-based adventure tour operator specializing in trekking, hiking, peak climbing, mountaineering expeditions, cultural tours, luxury holidays, wildlife safaris, helicopter tours, and tailor-made adventures across Nepal, Bhutan, and Tibet. Our practices align with applicable data protection laws and our commitment to transparency and responsible tourism.
Information We Collect
We gather information to provide better services and improve your experience. This includes:
- Personal Information: Name, email address, phone number, passport details, travel dates, and preferences you share when contacting us, filling forms, or booking trips.
- Booking and Travel Details: Itinerary choices, group size, special requirements, payment information, and health-related details necessary for safety and permit processing.
- Usage Data: How you interact with our website, including pages visited, time spent, and device information collected through cookies and similar technologies.
- Communication Records: Details from emails, calls, or messages when you inquire about Ganesh Himal Trekking, Everest Base Camp Heli Tour, or other packages.
We collect this data directly from you or through third-party tools we use for analytics and booking functionality.
How We Use Your Information
Your data helps us deliver personalized and efficient services:
- Process bookings and manage reservations for trips like Chisapani Nagarkot Trek or luxury helicopter experiences.
- Communicate updates, confirmations, and important travel information.
- Improve our website and services based on usage patterns.
- Comply with legal obligations, including permit applications and safety requirements.
- Send relevant updates about new routes, seasonal offers, or Tailor-Made Trip opportunities when you have opted in.
We do not sell your personal information to third parties.
Sharing Your Information
We share data only when necessary:
- With trusted service providers who assist with operations, such as hotels, transport companies, guides, and aviation partners for helicopter tours.
- With government authorities for permit processing or legal compliance.
- In cases of mergers, acquisitions, or legal requirements.
All third parties follow strict confidentiality standards and use your data only for the purposes we specify.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. This includes secure servers, encryption for sensitive transactions, and staff training on data handling. While no system is completely secure, we continuously review our practices to maintain strong protection.
Your Rights and Choices
You have control over your personal data:
- Access, correct, or update information we hold about you.
- Request deletion of your data, subject to legal and operational needs.
- Opt out of marketing communications at any time.
- Manage cookie preferences through your browser settings.
Contact us to exercise these rights. We respond promptly while balancing your request with our legitimate business and legal obligations.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For full details, please review our Cookie Policy. You can manage preferences through browser settings, though some website features may be affected.
International Data Transfers
As a Nepal-based company serving international clients, your data may be processed in different jurisdictions. We take steps to ensure appropriate safeguards when transferring information across borders.
Retention of Data
We keep your information only as long as necessary for the purposes outlined or as required by law. Booking records and safety-related data may be retained longer to support future travel or legal compliance.
Children’s Privacy
Our services target adults. We do not knowingly collect data from children under 18 without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly. Significant updates will be noted on this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out:
- Address: Paknajol Chock, Thamel, Kathmandu, Nepal
- Phone: +977 1 4701444
- Mobile/WhatsApp: +977 9851126351 (Gokul)
- Email: [email protected]
We value your trust and are committed to handling your information responsibly as you plan adventures like Annapurna Base Camp Trekking, Muktinath Helicopter Tour, or fully custom journeys. Thank you for choosing Outshine Adventure.